Effective: 1 September, 2025
Sweet As Handyman (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This policy explains how we collect, use, disclose and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What information we collect
We may collect personal information such as:
- Your name
- Phone number and email address
- Home or business address
- Details about the services you request
- Any other information you provide to us when making an enquiry or booking our services
2. How we collect your information
We collect information directly from you when you:
- Contact us by phone, email, our website or social media
- Request a quote or book a service
- Provide feedback or communicate with us
We may also collect limited information from publicly available sources where appropriate (e.g. your business listing details if you’re a commercial client).
3. How we use your information
We use personal information to:
- Provide handyman services to you
- Communicate with you about your enquiries, bookings or quotes
- Manage payments and records of work performed
- Improve our services and customer experience
- Comply with our legal obligations
4. Disclosure of information
We do not sell or rent your personal information. We may share information with:
- Trusted contractors or other tradespeople, where you have asked us to arrange work outside our licensed scope (e.g. electrical or plumbing)
- Service providers who assist us with business operations (such as IT or bookkeeping)
- Where required by law, regulation or court order
5. Storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes using password-protected devices and secure storage.
6. Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. Please contact us using the details below.
7. Cookies and website use
If you use our website, we may collect basic technical information (such as IP address, browser type and pages visited) for analytics and site performance. You can manage cookies through your browser settings.
8. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Sweet As Handyman
Phone: 0437 029 303
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992
